Enterprise Customer Success Manager (Remote)

The position:

This is a newly created position. The Enterprise Customer Success Manager (Remote) owns post-sale relationships for a book of software customers, from onboarding through renewal.

Essential duties and responsibilities:

• Own a portfolio of 30 to 50 accounts and their overall health
• Report monthly on churn risk and saves
• Drive renewals alongside the commercial team, starting 120 days out
• Create help center articles when the same question keeps coming up
• Coordinate with support on open tickets for your accounts
• Document every customer touch in Salesforce
• Monitor usage and health scores in Gainsight and act on red flags

You'll need:

• 5+ years in customer success, account management or implementation at a SaaS company
• Travel up to 15%
• Working knowledge of Salesforce
• Bachelor's degree or equivalent experience
• Able to learn a technical product and explain it in plain terms
• Comfortable presenting to directors and VPs

Compensation and benefits:

Expected salary range: $138,000 to $189,000 annually, plus bonus eligibility.

• Health insurance
• 401(k) with 4% match
• Paid time off
• Vision insurance
• Medical, dental and vision insurance

About us:

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fremont Technologies.