Enterprise Customer Success Manager, Remote

Job summary

Looking for an Enterprise Customer Success Manager, Remote who wants to stay somewhere for a while. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. This role is fully remote within Pakistan. Most of our work is async, and meetings are kept short.

What you'll do

• Monitor usage and health scores in Gainsight and act on red flags
• Recruit happy customers for references and case studies
• Run quarterly business reviews with customer stakeholders
• Lead kickoff calls and onboarding plans with new customers

About you

• 7+ years in customer success, account management or implementation at a SaaS company
• Bachelor's degree or equivalent experience
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform

Preferred

• SQL or Looker for pulling your own account data
• Zendesk or Intercom experience

Pay and benefits

Pay: PKR 150,000 - PKR 205,000 per month

• Medical insurance
• Provident fund
• Paid leave

The company

Our managed detection and response service is built on CrowdStrike, SentinelOne and Microsoft Defender. Nobody gets in trouble for clicking a test phish. You report it and move on.

Candidates must be eligible to work in Pakistan.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Crescent Cyber.