Enterprise Customer Success Manager

As a charter network of 25 schools, the organisation runs campuses in several cities.

The position

Prairie Unified School District is looking for an Enterprise Customer Success Manager to join a small, steady team. Success in this role is measured on gross retention, product adoption and account health scores. Contract role, full-time hours, paid in USD at the end of each month. Core hours are 9:00 AM to 1:00 PM US Eastern. Most communication happens in Slack, with short video calls when needed.

Responsibilities

• Drive renewals alongside the commercial team, starting 120 days out.
• Document every customer touch in Salesforce.
• Lead kickoff calls and onboarding plans with new customers.
• Own a portfolio of 30 to 50 accounts and their overall health.

Who you are

• 5+ years in customer success, account management or implementation at a SaaS company.
• Calm under pressure when a customer is angry.
• Able to learn a technical product and explain it in plain terms.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.

Also helpful

• Certified Customer Success Manager (CCSM) or similar.
• Prior implementation or onboarding role.
• SQL or Looker for pulling your own account data.

Benefits

• Monthly payments via wire transfer or Wise.
• Paid in USD.
• Paid time off.
• Company laptop.

Candidates must be eligible to work in South Korea.

Duration: 12 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairie Unified School District LLC.