Enterprise Customer Success Manager

Company overview:

Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments.

About the role:

We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Plumbline Labs is hiring a CSM for the Mid-Market segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Fully remote. You can work from anywhere in Germany. Normal working hours, Monday to Friday. You will need a reliable internet connection and a quiet place to work.

What you'll do:

• Escalate product bugs and feature requests through Jira with clear context
• Drive renewals alongside the commercial team, starting 120 days out
• Run quarterly business reviews with customer stakeholders
• Flag expansion opportunities to the account executive or account manager

Required qualifications:

• 7+ years in customer success, account management or implementation at a SaaS company
• Able to learn a technical product and explain it in plain terms
• Working knowledge of Salesforce
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform

Why work with us:

• Company pension scheme
• Up to 3 days of home office per week
• JobRad bike leasing
• Meal allowance

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Plumbline Labs GmbH.