Enterprise Customer Success Manager

Who we are

Regional hubs in England support dedicated fleet and brokerage operations. Our warehouses and distribution centres total over 20 million square feet. Brokers start at 7 a.m., and the desk stays covered until 6.

You will be the customer's main contact after the sale and their voice inside Mesaford. You will be employed through our employer-of-record partner in Pakistan, with a local contract and salary paid in Pakistani rupees. You will need to be available during UK office hours, at least until 3:00 PM GMT.

Day to day

• Flag expansion opportunities to the account executive or account manager.
• Monitor usage and health scores in Gainsight and act on red flags.
• Escalate product bugs and feature requests through Jira with clear context.
• Create help centre articles when the same question keeps coming up.
• Coordinate with support on open tickets for your accounts.
• Lead kickoff calls and onboarding plans with new customers.
• Drive renewals alongside the commercial team, starting 120 days out.
• Recruit happy customers for references and case studies.

You'll need

• 5-7 years in customer success, account management or implementation at a SaaS company.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.
• Bachelor's degree or equivalent experience.

Pay and benefits

Rate: PKR 290,000 - PKR 360,000 per month

• 24 days paid time off.
• Annual team retreat.
• Public holidays observed per your country.
• Wellness allowance.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mesaford.