Enterprise Customer Success Manager

About us:

Profitable, no outside investors, and no plans to take any. We grow when customers pay us. Our product started as a side project in 2000 and now has a few hundred paying customers, mostly in Texas. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

What this job is:

You will be the customer's main contact after the sale and their voice inside Lodgemill. Fully remote. You can work from anywhere in the US. Normal working hours, Monday to Friday. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day:

• Recruit happy customers for references and case studies
• Build success plans with measurable goals for each account
• Flag expansion opportunities to the account executive or account manager
• Document every customer touch in Salesforce
• Lead kickoff calls and onboarding plans with new customers

About you:

• 5+ years in customer success, account management or implementation at a SaaS company
• Able to learn a technical product and explain it in plain terms
• Bachelor's degree or equivalent experience
• Comfortable presenting to directors and VPs

Preferred qualifications:

• Background in healthcare, logistics or financial services customers
• Prior implementation or onboarding role

Why work with us:

Rate: $121,000 - $136,000 per year

• Professional development budget
• 401(k) with a 100% match up to 5%
• Health insurance
• Health, dental and vision coverage starting on day one

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lodgemill Inc..