Enterprise Customer Success Manager

We process billions of card transactions a year for merchants, banks and software platforms. Founded in 1971, we now have 940 employees. Quarter-end is busy, and everyone helps with client review prep.

This is a backfill for a team member who moved to another team. Success in this role is measured on gross retention, product adoption and account health scores. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. The company is based in London, the UK. The team is distributed across several countries. We hire in Chile through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours are 10:00 AM to 4:00 PM UK time. We use Slack, Notion and Google Meet. Cameras on for team calls.

Essential duties and responsibilities:

• Report monthly on churn risk and saves
• Build success plans with measurable goals for each account
• Document every customer touch in Salesforce
• Drive renewals alongside the commercial team, starting 120 days out

Requirements:

• 6+ years in customer success, account management or implementation at a SaaS company
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform
• Comfortable presenting to directors and VPs
• Experience managing renewals or retention targets
• Able to learn a technical product and explain it in plain terms
• Calm under pressure when a customer is angry

What we offer:

Salary range: CLP 3,900,000 - CLP 4,700,000 monthly

• Wellness allowance
• Home office setup budget
• Performance bonus
• Flexible hours
• Paid sick days
• Annual learning budget
• Annual salary review

Candidates must be eligible to work in Chile.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lindenmill Planning Group Ltd.