Enterprise Customer Success Manager

About the company

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. More than 9,000 organizations use our HR and payroll suite, from regional hospitals to school districts.

You will be the customer's main contact after the sale and their voice inside Kestrelscale. This role is fully remote within the US. You can set your own hours around a daily morning check-in.

Main duties

• Recruit happy customers for references and case studies
• Build success plans with measurable goals for each account
• Run quarterly business reviews with customer stakeholders
• Create help center articles when the same question keeps coming up
• Document every customer touch in Salesforce
• Coordinate with support on open tickets for your accounts
• Drive renewals alongside the commercial team, starting 120 days out

You'll need

• 6+ years in customer success, account management or implementation at a SaaS company
• Travel up to 15%
• Working knowledge of Salesforce

Compensation and benefits

Starting pay: $126,000 - $147,000 a year, depending on experience and certifications.

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• 11 paid holidays

Kestrelscale provides equal employment opportunities to all employees and applicants.

This position requires a background check.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kestrelscale LLC.