Enterprise Customer Success Manager

Our commercial banking group lends to manufacturers, health systems and real estate developers. Juneberry Bancorp is a regional bank with over 200 branches and 8,100 employees across County Dublin.

Role overview:

You will be the customer's main contact after the sale and their voice inside Juneberry Bancorp. We hire in the US through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Working hours overlap with UK business hours. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do:

• Report monthly on churn risk and saves.
• Monitor usage and health scores in Gainsight and act on red flags.
• Drive renewals alongside the commercial team, starting 120 days out.
• Escalate product bugs and feature requests through Jira with clear context.
• Coordinate with support on open tickets for your accounts.
• Run quarterly business reviews with customer stakeholders.

Required qualifications:

• 5+ years in customer success, account management or implementation at a SaaS company.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.
• Working knowledge of Salesforce.
• Travel up to 15%.

Preferred:

• Zendesk or Intercom experience.
• Experience with usage-based pricing.

Expected salary range: $131,000-$154,000 per year, plus bonus eligibility.

Why work with us:

• Annual team retreat.
• Flexible hours.
• Home office setup budget.
• Monthly internet allowance.

Juneberry Bancorp is an Equal Opportunity Employer, including disability and protected veteran status.

If this sounds like a fit, apply with a resume. A cover letter is optional.

Most hires start within two to three weeks of an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Juneberry Bancorp Ltd.