Enterprise Customer Success Manager

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day.

The Enterprise Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Fully remote. You can work from anywhere in the US. Monday to Friday, regular working hours, flexible start and finish. We talk mostly in Slack and hop on quick calls when something needs discussing.

Main duties:

• Monitor usage and health scores in Gainsight and act on red flags
• Document every customer touch in Salesforce
• Run quarterly business reviews with customer stakeholders
• Build success plans with measurable goals for each account
• Escalate product bugs and feature requests through Jira with clear context
• Recruit happy customers for references and case studies

Who you are:

• 7+ years in customer success, account management or implementation at a SaaS company
• Able to learn a technical product and explain it in plain terms
• Comfortable presenting to directors and VPs
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform
• Travel up to 15%
• Working knowledge of Salesforce

Benefits:

The salary range for this role is $134,000 to $165,000 a year. This range reflects base salary only.

• Health savings account (HSA) with employer contribution
• 401(k) with 4% match
• 11 paid holidays
• Flexible spending account

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

We are unable to sponsor visas for this position.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fremont Technologies.