Enterprise Customer Success Manager

Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software.

We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. You will be the customer's main contact after the sale and their voice inside Est Labs. Remote, open to candidates across France. Normal working hours, Monday to Friday. Day-to-day communication is in Slack and Google Meet.

Duties

• Run quarterly business reviews with customer stakeholders.
• Build success plans with measurable goals for each account.
• Lead kickoff calls and onboarding plans with new customers.
• Coordinate with support on open tickets for your accounts.
• Document every customer touch in Salesforce.

Required qualifications

• 6+ years in customer success, account management or implementation at a SaaS company.
• Experience managing renewals or retention targets.
• Able to learn a technical product and explain it in plain terms.
• Organised across many accounts at once.
• Bachelor's degree or equivalent experience.
• Working knowledge of Salesforce.

Compensation and benefits

€46,000 - €58,000/year

• Health insurance (mutuelle) covered at 60%.
• Two days of remote work per week.
• RTT days.
• Training budget.
• Meal vouchers.
• Remote work allowance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Est Labs.