Enterprise Customer Success Manager

About Elsworth:

Founded in 2003, the business writes the billing, metering and customer portal software that small water and electric utilities run on. Since 2003, the company has sold practice management software to dental and veterinary clinics in the US.

What this job is:

Elsworth is hiring a CSM for the Enterprise segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Fully remote, but we prefer candidates within a few hours of Central time.

What you'll do:

• Own a portfolio of 30 to 50 accounts and their overall health
• Create help center articles when the same question keeps coming up
• Escalate product bugs and feature requests through Jira with clear context
• Recruit happy customers for references and case studies
• Document every customer touch in Salesforce
• Report monthly on churn risk and saves
• Run quarterly business reviews with customer stakeholders

You have:

• 6+ years in customer success, account management or implementation at a SaaS company
• Travel up to 15%
• Experience managing renewals or retention targets
• Working knowledge of Salesforce

Preferred qualifications:

• Background in healthcare, logistics or financial services customers

Pay and benefits:

• Medical, dental and vision insurance
• 401(k) with a 100% match up to 5%
• Paid holidays
• Short- and long-term disability
• Flexible schedule
• Three weeks of PTO to start

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Elsworth LLC.