Enterprise Customer Success Manager

5,700 employees work in product, content, sales and customer success. Accessibility testing against WCAG 2.1 AA is part of every release.

Job summary:

We're looking for an Enterprise Customer Success Manager to join our team. This is a remote role. Success in this role is measured on gross retention, product adoption and account health scores. This is a long-term contractor role, paid monthly in USD. Normal working hours, Monday to Friday.

Essential duties and responsibilities:

• Flag expansion opportunities to the account executive or account manager
• Monitor usage and health scores in Gainsight and act on red flags
• Document every customer touch in Salesforce
• Lead kickoff calls and onboarding plans with new customers
• Coordinate with support on open tickets for your accounts
• Recruit happy customers for references and case studies

What you need:

• 7+ years in customer success, account management or implementation at a SaaS company
• Organised across many accounts at once
• Working knowledge of Salesforce
• Bachelor's degree or equivalent experience
• Able to learn a technical product and explain it in plain terms
• Experience managing renewals or retention targets

Pay and benefits:

• Flexible hours
• Monthly internet allowance
• Long-term engagement
• Company laptop

Applications are reviewed weekly.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Elmstead Learning.