Enterprise Customer Success Manager

The company:

We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. Founded in 2010, the business writes the billing, metering and customer portal software that small water and electric utilities run on.

Position summary:

Dogwoodline is hiring a CSM for the Strategic Accounts segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. You can work from home anywhere in the US. We have no office requirement. Equipment is provided, including a laptop.

In this role you will:

• Own a portfolio of 30 to 50 accounts and their overall health
• Flag expansion opportunities to the account executive or account manager
• Run quarterly business reviews with customer stakeholders
• Drive renewals alongside the commercial team, starting 120 days out

Minimum qualifications:

• 6+ years in customer success, account management or implementation at a SaaS company
• Working knowledge of Salesforce
• Travel up to 15%
• Experience managing renewals or retention targets
• Organized across many accounts at once
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform

Desirable:

• Zendesk or Intercom experience
• Experience with usage-based pricing

What we offer:

Starting pay: $127,000-$152,000 annually, depending on experience and certifications.

• Health insurance
• 401(k) with a 100% match up to 5%
• Paid holidays
• 401(k) with company match
• Dental insurance
• Employee discount
• Profit sharing

Dogwoodline is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dogwoodline.