Enterprise Customer Success Manager

About us:

Profitable, no outside investors, and no plans to take any. We grow when customers pay us.

The role:

This is a new position created as the team has grown over the last year. DD Data is hiring a CSM for the Enterprise segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. The Enterprise Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Fully remote, but we prefer candidates within a few hours of Mountain time.

Day to day:

• Monitor usage and health scores in Gainsight and act on red flags.
• Lead kickoff calls and onboarding plans with new customers.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Create help center articles when the same question keeps coming up.
• Drive renewals alongside the commercial team, starting 120 days out.
• Escalate product bugs and feature requests through Jira with clear context.

What we're looking for:

• 5+ years in customer success, account management or implementation at a SaaS company.
• Able to learn a technical product and explain it in plain terms.
• Working knowledge of Salesforce.

Bonus points:

• Certified Customer Success Manager (CCSM) or similar.
• SQL or Looker for pulling your own account data.
• Background in healthcare, logistics or financial services customers.

Pay and benefits:

Pay: $114,000 - $131,000 annually

• Flexible schedule.
• Cell phone reimbursement.
• Three weeks of PTO to start.

New hires usually start two to three weeks after accepting an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DD Data Inc..