Enterprise Customer Success Manager

Product, engineering and support teams work out of offices in Linköping, Östergötland County and two nearshore delivery centres. Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones.

Role overview:

We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Corvane Cloud is hiring a CSM for the Enterprise segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Remote, open to candidates across Sweden. Flexible hours with a daily team call in the morning.

Essential duties and responsibilities:

Report monthly on churn risk and saves. Monitor usage and health scores in Gainsight and act on red flags. Document every customer touch in Salesforce. Run quarterly business reviews with customer stakeholders. Recruit happy customers for references and case studies. Create help centre articles when the same question keeps coming up.

Minimum qualifications:

7+ years in customer success, account management or implementation at a SaaS company. Experience managing renewals or retention targets. Organised across many accounts at once. Bachelor's degree or equivalent experience.

Nice to have:

Experience with usage-based pricing. Certified Customer Success Manager (CCSM) or similar. SQL or Looker for pulling your own account data. Prior implementation or onboarding role.

Pay: SEK 47,000 - SEK 62,000 monthly

What you get:

Private health insurance. Occupational pension. Five weeks of annual leave.

We are reviewing applications as they arrive, so apply early.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Corvane Cloud AB.