Enterprise Customer Success Manager

Our IT staffing division fills contract and full-time roles in development, infrastructure and help desk. CEC Search Group places light industrial, warehouse and production workers with manufacturers and distribution centers. Most internal hires started as recruiters and moved up.

The role

Looking for an Enterprise Customer Success Manager who wants to stay somewhere for a while. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Remote, open to candidates across the US. Few meetings, lots of written updates.

Responsibilities

• Recruit happy customers for references and case studies.
• Flag expansion opportunities to the account executive or account manager.
• Run quarterly business reviews with customer stakeholders.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Coordinate with support on open tickets for your accounts.
• Drive renewals alongside the commercial team, starting 120 days out.

Qualifications

• 6+ years in customer success, account management or implementation at a SaaS company.
• Calm under pressure when a customer is angry.
• Bachelor's degree or equivalent experience.

What you get

The base pay range for this position is $113,000 to $141,000/year. Actual pay depends on experience, skills and location.

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Three weeks of PTO to start.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at CEC Search Group.