Enterprise Customer Success Manager

BE Learn serves more than 10 million learners across schools, universities and businesses. Production studios in Phoenix and abroad record and edit thousands of hours of video a year.

Position summary:

BE Learn is hiring a CSM for the Enterprise segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Fully remote. You can work from anywhere in the US. Normal working hours, Monday to Friday. We use Slack, Notion and Google Meet. Cameras on for team calls.

Your responsibilities:

• Coordinate with support on open tickets for your accounts
• Flag expansion opportunities to the account executive or account manager
• Monitor usage and health scores in Gainsight and act on red flags
• Recruit happy customers for references and case studies
• Drive renewals alongside the commercial team, starting 120 days out
• Build success plans with measurable goals for each account
• Lead kickoff calls and onboarding plans with new customers

Qualifications:

• 5+ years in customer success, account management or implementation at a SaaS company
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform
• Able to learn a technical product and explain it in plain terms
• Comfortable presenting to directors and VPs
• Experience managing renewals or retention targets
• Bachelor's degree or equivalent experience
• Travel up to 15%

What you get:

• Health savings account (HSA) with employer contribution
• 401(k) with company match
• Paid time off

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at BE Learn.