Enterprise Customer Success Manager

Amberworks Data Systems is a managed services provider with 580 employees, supporting more than 1,500 client organisations across India. Enterprise clients outsource service desk, end-user support and data centre operations to us under multi-year contracts.

Overview:

Amberworks Data Systems is looking for an Enterprise Customer Success Manager to join a small, steady team. Success in this role is measured on gross retention, product adoption and account health scores. You can work from home anywhere in India. We have no office requirement. Flexible schedule. We have one team call a day, usually in the morning. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities:

• Document every customer touch in Salesforce
• Escalate product bugs and feature requests through Jira with clear context
• Recruit happy customers for references and case studies
• Create help centre articles when the same question keeps coming up
• Own a portfolio of 30 to 50 accounts and their overall health

What you need:

• 5-7 years in customer success, account management or implementation at a SaaS company
• Calm under pressure when a customer is angry
• Travel up to 15%
• Bachelor's degree or equivalent experience
• Experience managing renewals or retention targets
• Working knowledge of Salesforce
• Comfortable presenting to directors and VPs

Benefits:

• Health insurance for you and your family
• Provident fund
• Paid leave

Candidates must be eligible to work in India.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Amberworks Data Systems.