Enterprise Customer Success Manager

Our clinicians include RNs, LPNs, therapists and certified home health aides. Branch offices are grouped into regions, each with clinical managers and intake teams. Weekly pay through direct deposit.

The position:

Al Kubaisi Companion Care is hiring an Enterprise Customer Success Manager for our Doha location. Most of the work happens on Zoom and email, with occasional on-site visits for larger customers.

In this role you will:

• Drive renewals alongside the commercial team, starting 120 days out
• Run quarterly business reviews with customer stakeholders
• Lead kickoff calls and onboarding plans with new customers
• Create help centre articles when the same question keeps coming up
• Coordinate with support on open tickets for your accounts
• Own a portfolio of 30 to 50 accounts and their overall health
• Escalate product bugs and feature requests through Jira with clear context

Minimum qualifications:

• 7+ years in customer success, account management or implementation at a SaaS company
• Experience managing renewals or retention targets
• Working knowledge of Salesforce
• Calm under pressure when a customer is angry

Preferred qualifications:

• Zendesk or Intercom experience
• Experience with usage-based pricing
• Background in healthcare, logistics or financial services customers
• SQL or Looker for pulling your own account data

QAR 22,500 to QAR 28,000 per month

What you get:

• Medical insurance
• 30 days annual leave
• End of service gratuity
• Annual bonus
• Housing allowance

Relocation support is available for the right candidate.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Al Kubaisi Companion Care.