Enterprise Customer Success Manager

About Al Falasi Medical Centre

Magnet designation has been held at the flagship hospital for over a decade. Epic connects every hospital and clinic, so records follow patients across the system.

This is a newly created position. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. We are headquartered in Dubai and have been hiring remotely since 2020. Contract role, full-time hours, paid in USD at the end of each month. Working hours follow Gulf time, Monday to Friday. A stable internet connection and a backup power option are required.

Duties

Own a portfolio of 30 to 50 accounts and their overall health. Recruit happy customers for references and case studies. Coordinate with support on open tickets for your accounts. Run quarterly business reviews with customer stakeholders. Build success plans with measurable goals for each account. Flag expansion opportunities to the account executive or account manager. Drive renewals alongside the commercial team, starting 120 days out.

Who you are

5+ years in customer success, account management or implementation at a SaaS company. Experience managing renewals or retention targets. Comfortable presenting to directors and VPs. Organised across many accounts at once. Able to learn a technical product and explain it in plain terms.

What we offer

Rate: $890 - $1,200 monthly

Monthly payments via wire transfer or Wise. Paid in USD.

Please submit your CV in English.

Candidates must be eligible to work in Bangladesh.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Al Falasi Medical Center, LLC.