Enterprise Customer Success Manager

Akgül Danışmanlık is hiring a CSM for the Onboarding segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Success in this role is measured on gross retention, product adoption and account health scores. Fully remote. You can work from anywhere in Türkiye. Weekday working hours, with room to shift your day when needed. You will write a lot of updates, so clear written English is important.

Job duties:

• Drive renewals alongside the commercial team, starting 120 days out.
• Escalate product bugs and feature requests through Jira with clear context.
• Flag expansion opportunities to the account executive or account manager.
• Recruit happy customers for references and case studies.
• Create help centre articles when the same question keeps coming up.

You'll need:

• 7+ years in customer success, account management or implementation at a SaaS company.
• Organised across many accounts at once.
• Able to learn a technical product and explain it in plain terms.
• Comfortable presenting to directors and VPs.

Also helpful:

• Experience with usage-based pricing.
• Zendesk or Intercom experience.
• SQL or Looker for pulling your own account data.

Compensation and benefits:

• Private health insurance.
• Annual bonus.
• Meal card.
• Training budget.

A bit about us:

Employee benefits clients use us for group health, dental, vision and life plans. Since 1969, the agency has placed crop and farm coverage across Bursa. Still family owned, 57 years on. Hail season means long days for field adjusters.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Akgül Danışmanlık Ltd. Şti..