Customer Success Manager

Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. Headquartered in Tucson since 2002, the company now sells in 40 countries and supports customers in 11 languages. Founded in 2002, we now have 930 employees.

Yeager Data is hiring a CSM for the SMB segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Remote within the US. The team meets in Tucson once a quarter, travel covered. Monday to Friday, regular working hours, flexible start and finish.

Job duties:

• Own a portfolio of 30 to 50 accounts and their overall health.
• Report monthly on churn risk and saves.
• Escalate product bugs and feature requests through Jira with clear context.
• Recruit happy customers for references and case studies.
• Document every customer touch in Salesforce.
• Create help center articles when the same question keeps coming up.
• Run quarterly business reviews with customer stakeholders.
• Monitor usage and health scores in Gainsight and act on red flags.

Qualifications:

• 3+ years in customer success, account management or implementation at a SaaS company.
• Organized across many accounts at once.
• Working knowledge of Salesforce.

What you get:

• Health insurance.
• 401(k) with company match.
• 12 weeks of paid parental leave.
• Cell phone reimbursement.
• 11 paid holidays.
• Profit sharing.

We are not working with agencies on this role.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Yeager Data.