Customer Success Manager

About the company:

Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. Headquartered in Tucson since 2002, the company now sells in 40 countries and supports customers in 11 languages. Founded in 2002, we now have 930 employees.

Role overview:

We are adding a Customer Success Manager to our Onboarding team. Success in this role is measured on gross retention, product adoption and account health scores. This role is fully remote within the US. Hours are flexible, with one short team call each morning. Clear written English is a must, as the team works across time zones.

What you'll be doing:

• Coordinate with support on open tickets for your accounts.
• Escalate product bugs and feature requests through Jira with clear context.
• Run quarterly business reviews with customer stakeholders.
• Recruit happy customers for references and case studies.
• Build success plans with measurable goals for each account.
• Document every customer touch in Salesforce.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Lead kickoff calls and onboarding plans with new customers.

Requirements:

• 2+ years in customer success, account management or implementation at a SaaS company.
• Experience managing renewals or retention targets.
• Bachelor's degree or equivalent experience.
• Calm under pressure when a customer is angry.
• Able to learn a technical product and explain it in plain terms.

Preferred:

• Prior implementation or onboarding role.

Compensation and benefits:

Starting pay: $89,000 - $110,000 annually, depending on experience and certifications.

• Health, dental and vision coverage starting on day one.
• 401(k) with a 100% match up to 5%.
• Paid holidays.

Yeager Data is an Equal Opportunity Employer, including disability and protected veteran status.

This position requires a background check.

Most hires start within two to three weeks of an offer.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Yeager Data.