Customer Success Manager

About Wouters Cloud

Our main product is a payroll and timekeeping app for hourly workforces, sold by subscription and supported from Brussels. Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Most engineers work remotely and come into the office one week a quarter for planning.

About the role

You will be the customer's main contact after the sale and their voice inside Wouters Cloud. You can work from home anywhere in Belgium. We have no office requirement. Good written English matters here, since most updates are written.

What you'll work on

• Lead kickoff calls and onboarding plans with new customers
• Run quarterly business reviews with customer stakeholders
• Report monthly on churn risk and saves
• Recruit happy customers for references and case studies
• Own a portfolio of 30 to 50 accounts and their overall health
• Document every customer touch in Salesforce

What you bring

• 3-5 years in customer success, account management or implementation at a SaaS company
• Experience managing renewals or retention targets
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform
• Travel up to 15%
• Able to learn a technical product and explain it in plain terms

Preferred

• Experience with usage-based pricing
• Prior implementation or onboarding role
• Background in healthcare, logistics or financial services customers

Compensation and benefits

Compensation: €3,500 - €4,600 per month

• Pension scheme
• Laptop and phone
• Travel allowance
• 8% holiday allowance
• Home office allowance
• Training budget
• Bike plan

Candidates must be eligible to work in Belgium.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Wouters Cloud.