Customer Success Manager

Certifications include ISO 27001 and SOC 2 Type II, and we hold partner status with Microsoft, Cisco and VMware. Across Texas, the company runs 14 branch offices and a central depot for hardware staging and imaging. Tickets live in ConnectWise and everyone logs time to the quarter hour.

Position summary:

Woolspring has an opening for a Customer Success Manager. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Fully remote. You can work from anywhere in the US. We ship you a laptop and accessories before your first day.

Essential duties and responsibilities:

• Build success plans with measurable goals for each account
• Create help center articles when the same question keeps coming up
• Report monthly on churn risk and saves
• Escalate product bugs and feature requests through Jira with clear context
• Drive renewals alongside the commercial team, starting 120 days out

Required qualifications:

• 3+ years in customer success, account management or implementation at a SaaS company
• Organized across many accounts at once
• Calm under pressure when a customer is angry
• Comfortable presenting to directors and VPs
• Travel up to 15%
• Experience managing renewals or retention targets

Rate: $101,000 - $126,000/year

Perks and benefits:

• Health, dental and vision coverage starting on day one
• 401(k) with a 100% match up to 5%
• Paid parental leave
• Professional development budget

Woolspring is an Equal Opportunity Employer, including disability and protected veteran status.

New hires usually start two to three weeks after accepting an offer.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Woolspring.