Customer Success Manager

About Winchwater Labs:

The product is a vulnerability management platform that scans networks and ranks fixes by real-world risk. Government contractors use our services to prepare for CMMC assessments and NIST 800-171 compliance.

About the role:

Our Munich team is growing and we are hiring a Customer Success Manager. Success in this role is measured on gross retention, product adoption and account health scores. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. Remote, with occasional travel to Munich (a few times a year).

In your first few months you will:

• Flag expansion opportunities to the account executive or account manager
• Create help centre articles when the same question keeps coming up
• Lead kickoff calls and onboarding plans with new customers
• Own a portfolio of 30 to 50 accounts and their overall health

What we're looking for:

• 2+ years in customer success, account management or implementation at a SaaS company
• Bachelor's degree or equivalent experience
• Travel up to 15%
• Able to learn a technical product and explain it in plain terms

Desirable:

• Background in healthcare, logistics or financial services customers

Compensation and benefits:

Rate: €51,000 - €60,000/year

• Company pension scheme
• 30 days of annual leave
• Flexible working hours

We review applications as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Winchwater Labs e.K..