Customer Success Manager

Our main product is a payroll and timekeeping app for hourly workforces, sold by subscription and supported from Detroit. The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS.

We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. You will be the customer's main contact after the sale and their voice inside Whistleview Software. Fully remote. You can work from anywhere in the US. Normal working hours, Monday to Friday. Communication happens mostly in Slack and short video calls.

Essential duties and responsibilities:

• Monitor usage and health scores in Gainsight and act on red flags
• Coordinate with support on open tickets for your accounts
• Flag expansion opportunities to the account executive or account manager
• Drive renewals alongside the commercial team, starting 120 days out
• Run quarterly business reviews with customer stakeholders
• Create help center articles when the same question keeps coming up

Who you are:

• 3-5 years in customer success, account management or implementation at a SaaS company
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform
• Organized across many accounts at once
• Bachelor's degree or equivalent experience
• Able to learn a technical product and explain it in plain terms
• Comfortable presenting to directors and VPs

Compensation and benefits:

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Paid time off

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Applicants must be authorized to work in the U.S.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Whistleview Software.