Customer Success Manager

The position

The Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. You will be the customer's main contact after the sale and their voice inside Warrenhook Labs. This role is remote. A quiet workspace and good internet are required.

Your responsibilities

• Monitor usage and health scores in Gainsight and act on red flags
• Run quarterly business reviews with customer stakeholders
• Drive renewals alongside the commercial team, starting 120 days out
• Document every customer touch in Salesforce

Requirements

• 3-5 years in customer success, account management or implementation at a SaaS company
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform
• Bachelor's degree or equivalent experience
• Travel up to 15%
• Working knowledge of Salesforce
• Calm under pressure when a customer is angry

Why work with us

• Company pension scheme
• 30 days of annual leave
• JobRad bike leasing

The company

Everything runs on a single Rails app and one Postgres database, deployed on Heroku. Our product started as a side project in 2003 and now has a few hundred paying customers, mostly in Vienna.

Tell us your notice period and what salary you are looking for.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Warrenhook Labs.