Customer Success Manager

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. We started in 1994 and have grown to about 9,900 people. Laptops are MacBook Pros, and you pick your own editor.

About the role:

You will be the customer's main contact after the sale and their voice inside Warrencast. The Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Our headquarters is in New York City, and about a third of the team works remotely from other countries. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. Core hours are 9:00 AM to 1:00 PM US Eastern.

Job duties:

• Run quarterly business reviews with customer stakeholders.
• Recruit happy customers for references and case studies.
• Create help centre articles when the same question keeps coming up.
• Drive renewals alongside the commercial team, starting 120 days out.
• Escalate product bugs and feature requests through Jira with clear context.

Required qualifications:

• 3+ years in customer success, account management or implementation at a SaaS company.
• Comfortable presenting to directors and VPs.
• Organised across many accounts at once.
• Bachelor's degree or equivalent experience.

Preferred qualifications:

• Experience with usage-based pricing.
• Certified Customer Success Manager (CCSM) or similar.

Salary: $19.50 - $23.50 an hour

Why work with us:

• Monthly internet allowance.
• Paid time off.
• Long-term engagement.
• Flexible hours.

We will only contact shortlisted applicants.

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Warrencast LLC.