Customer Success Manager

We handle commercial cleaning, floor care, carpet extraction and window washing for property managers. You will be the customer's main contact after the sale and their voice inside Twin Rivers Building Services. This is a fully remote position open to candidates anywhere in the US.

• Own a portfolio of 30 to 50 accounts and their overall health.
• Run quarterly business reviews with customer stakeholders.
• Report monthly on churn risk and saves.
• Flag expansion opportunities to the account executive or account manager.

Qualifications

• 2+ years in customer success, account management or implementation at a SaaS company.
• Able to learn a technical product and explain it in plain terms.

The base pay range for this position is $91,000 to $107,000 annually. Actual pay depends on experience, skills and location.

We offer medical, dental and vision insurance, 401(k) with a 100% match up to 5%, three weeks of pto to start, $1,000 home office setup budget, referral program, health insurance and cell phone reimbursement.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Twin Rivers Building Services.