Customer Success Manager

About Tillwork:

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. Laptops are MacBook Pros, and you pick your own editor.

Job summary:

The Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. This is a full-time remote role. We use an employer of record in Germany, so you get a proper employment contract, not a freelance agreement. You will need some overlap with Australian Eastern time in the mornings. We use Slack, Notion and Google Meet. Cameras on for team calls.

Job duties:

• Flag expansion opportunities to the account executive or account manager
• Own a portfolio of 30 to 50 accounts and their overall health
• Lead kickoff calls and onboarding plans with new customers
• Create help centre articles when the same question keeps coming up
• Recruit happy customers for references and case studies

Who you are:

• 3+ years in customer success, account management or implementation at a SaaS company
• Travel up to 15%
• Experience managing renewals or retention targets
• Calm under pressure when a customer is angry
• Bachelor's degree or equivalent experience
• Working knowledge of Salesforce

What we offer:

Salary range: €49,000 - €67,000/year

• Paid sick days
• Flexible hours
• Health insurance through our employer-of-record partner
• Public holidays observed per your country
• Two weeks of paid leave at year end
• Company laptop

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tillwork Pty Ltd.