Customer Success Manager

About the job

About us

The platform hosts certification programs for several professional associations. Language learning is the core product, with live classes and self-paced lessons.

About the role

We're looking for a Customer Success Manager to join our team. This is a remote role. Success in this role is measured on gross retention, product adoption and account health scores. Remote position. Most of the team is in Halifax, but nobody is required to come in. You need a reliable internet connection and somewhere quiet to work.

Day to day

Report monthly on churn risk and saves.
Document every customer touch in Salesforce.
Create help centre articles when the same question keeps coming up.
Escalate product bugs and feature requests through Jira with clear context.

About you

3+ years in customer success, account management or implementation at a SaaS company.
Organized across many accounts at once.
Working knowledge of Salesforce.
Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.

Pay and benefits

Extended health and dental benefits.
RRSP matching.
Three weeks paid vacation to start.
Life insurance.
Home office allowance.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stewart Tutoring.