Customer Success Manager

About Stagpeak Tutoring

Our designers write, storyboard, build and test their own courses.

The role

This role opened up after a team member moved internally. Stagpeak Tutoring is hiring a CSM for the operations segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Success in this role is measured on gross retention, product adoption and account health scores. Remote, open to candidates across Sri Lanka. We do not have many meetings. Most updates happen in writing. Please make sure you have dependable internet and backup power.

What you'll do

Run quarterly business reviews with customer stakeholders. Coordinate with support on open tickets for your accounts. Document every customer touch in Salesforce. Own a portfolio of 30 to 50 accounts and their overall health. Flag expansion opportunities to the account executive or account manager. Create help centre articles when the same question keeps coming up.

What we're looking for

2+ years in customer success, account management or implementation at a SaaS company. Experience managing renewals or retention targets. Bachelor's degree or equivalent experience. Working knowledge of Salesforce. Travel up to 15%.

Preferred qualifications

Experience with usage-based pricing. Background in healthcare, logistics or financial services customers. Prior implementation or onboarding role.

What we offer

Medical insurance for you and your family. Company laptop. Internet allowance. EPF and ETF contributions. Learning budget. Flexible hours. Paid leave.

Candidates must be eligible to work in Sri Lanka.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Stagpeak Tutoring.