Customer Success Manager

We manage apartments, townhomes and single-family rentals for individual owners and investors. Homeowner associations hire us for accounting, vendor management and board meeting support.

Sri Jayawardenepura Kotte Homes is looking for a Customer Success Manager to join a small, steady team. Success in this role is measured on gross retention, product adoption and account health scores. Remote within Sri Lanka. The team meets in Sri Jayawardenepura Kotte once a quarter, travel covered. Most of our work is async, and meetings are kept short.

Main duties:

• Build success plans with measurable goals for each account
• Recruit happy customers for references and case studies
• Coordinate with support on open tickets for your accounts
• Drive renewals alongside the commercial team, starting 120 days out
• Create help centre articles when the same question keeps coming up

About you:

• 2+ years in customer success, account management or implementation at a SaaS company
• Organised across many accounts at once
• Comfortable presenting to directors and VPs

Bonus points:

• Zendesk or Intercom experience

Why work with us:

• Medical insurance for you and your family
• Paid leave
• Flexible hours
• Internet allowance
• Learning budget
• Company laptop

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sri Jayawardenepura Kotte Homes.