Customer Success Manager

Language learning is the core product, with live classes and self-paced lessons.

The position:

We are creating this position because the workload has grown. Success in this role is measured on gross retention, product adoption and account health scores. Remote within the US. The team meets in Springfield once a quarter, travel covered. Normal working hours, Monday to Friday.

Your responsibilities:

• Document every customer touch in Salesforce.
• Drive renewals alongside the commercial team, starting 120 days out.
• Flag expansion opportunities to the account executive or account manager.
• Coordinate with support on open tickets for your accounts.
• Escalate product bugs and feature requests through Jira with clear context.
• Run quarterly business reviews with customer stakeholders.
• Lead kickoff calls and onboarding plans with new customers.
• Report monthly on churn risk and saves.

What we're looking for:

• 3-5 years in customer success, account management or implementation at a SaaS company.
• Working knowledge of Salesforce.
• Able to learn a technical product and explain it in plain terms.

Compensation and benefits:

Pay range: $88,000 - $112,000/year. Final offer will depend on experience.

• Medical, dental and vision insurance.
• 401(k) with 4% match.
• 11 paid holidays.
• Flexible schedule.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Springfield Education.