Customer Success Manager

About the company

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year.

Position summary

This role opened up after a team member moved internally. You will be the customer's main contact after the sale and their voice inside Southside Data. Remote, open to candidates across the US. Normal working hours, Monday to Friday. Clear written English is a must, as the team works across time zones.

Duties

• Escalate product bugs and feature requests through Jira with clear context
• Coordinate with support on open tickets for your accounts
• Monitor usage and health scores in Gainsight and act on red flags
• Drive renewals alongside the commercial team, starting 120 days out
• Lead kickoff calls and onboarding plans with new customers
• Flag expansion opportunities to the account executive or account manager
• Own a portfolio of 30 to 50 accounts and their overall health

Qualifications

• 3+ years in customer success, account management or implementation at a SaaS company
• Travel up to 15%
• Bachelor's degree or equivalent experience
• Organized across many accounts at once

Compensation and benefits

• Health insurance
• 401(k) with a 100% match up to 5%
• Paid parental leave
• Referral program
• Tuition reimbursement

We are unable to sponsor visas for this position.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Southside Data Inc..