Customer Success Manager

Who we are:

Most of what we build is back-office software for property managers, including lease tracking, work orders and tenant payments.

The position:

The Customer Success Manager owns post-sale relationships for a book of software customers, from onboarding through renewal. Remote position. Most of the team is in Helsinki, but nobody is required to come in. We do not have many meetings. Most updates happen in writing. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities:

• Monitor usage and health scores in Gainsight and act on red flags
• Own a portfolio of 30 to 50 accounts and their overall health
• Recruit happy customers for references and case studies
• Lead kickoff calls and onboarding plans with new customers

What you'll need:

• 3+ years in customer success, account management or implementation at a SaaS company
• Travel up to 15%
• Experience managing renewals or retention targets
• Bachelor's degree or equivalent experience

Compensation and benefits:

• Occupational pension
• Five weeks of annual leave
• Flexible working hours

Please include your notice period and salary expectations.

We will only contact shortlisted applicants.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Seppälä Labs Oy.