Customer Success Manager

About the job

Our transportation department runs more than 400 bus routes a day. Scuola Adriatica is a public school district with more than 40,000 students and 780 employees. Teachers work 187 days a year, with summers off.

ROLE OVERVIEW

This is a newly created position. You will be the customer's main contact after the sale and their voice inside Scuola Adriatica. You can work from home anywhere in Italy. We have no office requirement. We keep meetings to a minimum and work mostly async. We ship you a laptop and accessories before your first day.

WHAT YOU'LL BE DOING

Build success plans with measurable goals for each account. Create help centre articles when the same question keeps coming up. Recruit happy customers for references and case studies. Run quarterly business reviews with customer stakeholders. Report monthly on churn risk and saves.

ABOUT YOU

2-4 years in customer success, account management or implementation at a SaaS company. Working knowledge of Salesforce. Organised across many accounts at once. Comfortable presenting to directors and VPs.

COMPENSATION AND BENEFITS

Private health insurance. Training budget. Meal vouchers. Flexible remuneration plan. Remote work allowance. Life insurance.

Applications are reviewed weekly.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Scuola Adriatica.