Customer Success Manager

Who we are

Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Built in Scottsdale, our document management tool is used by county clerks, title companies and small law offices.

Role overview

Scottsdale Software is hiring a CSM for the Strategic Accounts segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. Our headquarters is in Scottsdale, and about a third of the team works remotely from other countries. We hire in Sri Lanka through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. Reliable internet and a power backup are a must.

What you'll be doing

• Build success plans with measurable goals for each account.
• Flag expansion opportunities to the account executive or account manager.
• Drive renewals alongside the commercial team, starting 120 days out.
• Run quarterly business reviews with customer stakeholders.
• Coordinate with support on open tickets for your accounts.
• Recruit happy customers for references and case studies.
• Escalate product bugs and feature requests through Jira with clear context.

Minimum qualifications

• 2+ years in customer success, account management or implementation at a SaaS company.
• Bachelor's degree or equivalent experience.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.
• Working knowledge of Salesforce.

Compensation and benefits

Salary: LKR 280,000-LKR 330,000 pcm

• Company laptop.
• Public holidays observed per your country.
• Paid parental leave.
• Annual team retreat.
• Co-working space stipend.

Candidates must be eligible to work in Sri Lanka.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Scottsdale Software.