Customer Success Manager

About the job

About us:

Everyone reviews everyone else's work before it goes to the client.

What this job is:

We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. You will be the customer's main contact after the sale and their voice inside Sandpiperrun Learning. Fully remote. You can work from anywhere in Pakistan. Monday to Friday, regular working hours, flexible start and finish.

What you'll do:

Flag expansion opportunities to the account executive or account manager. Own a portfolio of 30 to 50 accounts and their overall health. Lead kickoff calls and onboarding plans with new customers. Monitor usage and health scores in Gainsight and act on red flags. Report monthly on churn risk and saves.

What you bring:

3-5 years in customer success, account management or implementation at a SaaS company. Organised across many accounts at once. Bachelor's degree or equivalent experience. Comfortable presenting to directors and VPs. Experience managing renewals or retention targets.

Also helpful:

Prior implementation or onboarding role.

What you get:

PKR 115,000 - PKR 130,000 per month

Provident fund. Two bonuses a year. Paid leave.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sandpiperrun Learning (Pvt.) Ltd..