Customer Success Manager

Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. Product, engineering and support teams work out of offices in Jaipur, Rajasthan and two nearshore delivery centres. Founded in 2002, we now have 780 employees. Laptops are MacBook Pros, and you pick your own editor.

About the role:

You will be the customer's main contact after the sale and their voice inside Sahyadri Apps. Remote position. Most of the team is in Jaipur, but nobody is required to come in. Monday to Friday, regular working hours, flexible start and finish.

Responsibilities:

• Run quarterly business reviews with customer stakeholders.
• Coordinate with support on open tickets for your accounts.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Escalate product bugs and feature requests through Jira with clear context.
• Recruit happy customers for references and case studies.
• Lead kickoff calls and onboarding plans with new customers.

What you need:

• 2-4 years in customer success, account management or implementation at a SaaS company.
• Comfortable presenting to directors and VPs.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.
• Working knowledge of Salesforce.
• Travel up to 15%.
• Bachelor's degree or equivalent experience.

Preferred qualifications:

• Prior implementation or onboarding role.
• Zendesk or Intercom experience.

What you get:

• Health insurance for you and your family.
• Provident fund.
• Paid leave.
• Learning budget.

Candidates must be eligible to work in India.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sahyadri Apps LLP.