Customer Success Manager

Small accounting firms in Minnesota use our engagement letter and e-signature tool, and most heard about us from a colleague. We are a small, self-funded team building a booking app for independent salons and tattoo studios.

You will be the customer's main contact after the sale and their voice inside Saddleforge Labs. This is a long-term contractor role, paid monthly in USD. You will need at least 4 hours of overlap with US Central time.

Day to day:

• Coordinate with support on open tickets for your accounts
• Build success plans with measurable goals for each account
• Drive renewals alongside the commercial team, starting 120 days out
• Flag expansion opportunities to the account executive or account manager
• Create help centre articles when the same question keeps coming up

You'll need:

• Calm under pressure when a customer is angry
• Experience managing renewals or retention targets
• Bachelor's degree or equivalent experience
• Working knowledge of Salesforce
• Able to learn a technical product and explain it in plain terms
• Comfortable presenting to directors and VPs

Compensation and benefits:

• Paid time off
• Annual rate review
• Company laptop

We may close the role early, so do not wait too long to apply.

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saddleforge Labs.