Customer Success Manager

About us

The product is a mobile app plus a React web dashboard, with a Python and PostgreSQL backend on AWS. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

About the role

Rivetdesk Labs is hiring a CSM for the Onboarding segment. Book size is roughly 40 accounts and $2.5M to $3M in ARR. This is a fully remote position open to candidates anywhere in the US.

Day to day

• Own a portfolio of 30 to 50 accounts and their overall health.
• Monitor usage and health scores in Gainsight and act on red flags.
• Create help center articles when the same question keeps coming up.
• Flag expansion opportunities to the account executive or account manager.
• Report monthly on churn risk and saves.

You might be a good fit if you

• 3+ years in customer success, account management or implementation at a SaaS company.
• Calm under pressure when a customer is angry.
• Working knowledge of Salesforce.
• Travel up to 15%.

Preferred qualifications

• SQL or Looker for pulling your own account data.
• Certified Customer Success Manager (CCSM) or similar.

Compensation and benefits

Compensation: $86,000 - $102,000/year DOE.

• Medical, dental and vision insurance.
• 401(k) with company match.
• Paid sick leave.
• Flexible schedule.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rivetdesk Labs.