Customer Success Manager

Who we are

Everything runs on a single Rails app and one Postgres database, deployed on Heroku. Founded in 1998, we now have 20 employees.

What this job is

You will be the customer's main contact after the sale and their voice inside Rivera Systems. This is an in-person role at our Garland location.

What you'll work on

• Create help center articles when the same question keeps coming up
• Train new users and admins over Zoom and in person
• Lead kickoff calls and onboarding plans with new customers
• Drive renewals alongside the commercial team, starting 120 days out
• Own a portfolio of 30 to 50 accounts and their overall health

What we're looking for

• 3+ years in customer success, account management or implementation at a SaaS company
• Comfortable presenting to directors and VPs
• Calm under pressure when a customer is angry

Perks and benefits

$88,000 - $97,000 annually

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• Three weeks of PTO to start
• Cell phone reimbursement

No recruitment agencies, please.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Rivera Systems.