Customer Success Manager, Remote

Peak season hiring adds several thousand seasonal workers each fall. Our fulfillment centres ship millions of e-commerce orders each month. Climate-controlled building, which matters in August.

Role overview:

We're looking for a Customer Success Manager, Remote to join our team. This is a remote role. We want someone who can read usage data, spot churn risk early and get the right people on a call before it is too late. This role is fully remote within Portugal. Weekday working hours, with room to shift your day when needed. A quiet workspace and good internet are required.

Responsibilities:

Build success plans with measurable goals for each account. Create help centre articles when the same question keeps coming up. Escalate product bugs and feature requests through Jira with clear context. Drive renewals alongside the commercial team, starting 120 days out. Own a portfolio of 30 to 50 accounts and their overall health. Flag expansion opportunities to the account executive or account manager.

Required qualifications:

2+ years in customer success, account management or implementation at a SaaS company. Travel up to 15%. Able to learn a technical product and explain it in plain terms. Bachelor's degree or equivalent experience. Experience managing renewals or retention targets. Organised across many accounts at once. Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.

Preferred:

Certified Customer Success Manager (CCSM) or similar. Zendesk or Intercom experience.

Compensation: €1,600 - €1,900 monthly

Pay and benefits:

Private health insurance. Flexible remuneration plan. Meal vouchers. Training budget.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Weaverpost Lda..