Customer Success Manager - Remote

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. We started in 1994 and have grown to about 9,900 people. Laptops are MacBook Pros, and you pick your own editor.

The position:

We are backfilling a position after an internal move. The Customer Success Manager - Remote owns post-sale relationships for a book of software customers, from onboarding through renewal.

Essential duties and responsibilities:

• Drive renewals alongside the commercial team, starting 120 days out.
• Document every customer touch in Salesforce.
• Coordinate with support on open tickets for your accounts.
• Create help centre articles when the same question keeps coming up.
• Run quarterly business reviews with customer stakeholders.
• Lead kickoff calls and onboarding plans with new customers.
• Own a portfolio of 30 to 50 accounts and their overall health.
• Build success plans with measurable goals for each account.

Required qualifications:

• 2+ years in customer success, account management or implementation at a SaaS company.
• Able to learn a technical product and explain it in plain terms.
• Bachelor's degree or equivalent experience.
• Familiar with Gainsight, ChurnZero, Totango or a similar CS platform.

Nice to have:

• Experience with usage-based pricing.
• Background in healthcare, logistics or financial services customers.

Compensation: €34,000 to €42,000 per year

Why work with us:

• 24 days paid time off.
• Public holidays observed per your country.
• Performance bonus.
• Flexible hours.
• Company laptop.

We will only contact shortlisted applicants.

Let us know your current notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Warrencast LLC.