Customer Success Manager (Remote)

About the job

Company overview

Government contractors use our services to prepare for CMMC assessments and NIST 800-171 compliance. Based in Greenville, Talus Cybersecurity also trains client staff and runs simulated phishing campaigns. We started in 2000 and have grown to about 160 people.

The Customer Success Manager (Remote) owns post-sale relationships for a book of software customers, from onboarding through renewal.

Essential duties and responsibilities

Flag expansion opportunities to the account executive or account manager
Document every customer touch in Salesforce
Create help centre articles when the same question keeps coming up
Report monthly on churn risk and saves

Requirements

3+ years in customer success, account management or implementation at a SaaS company
Experience managing renewals or retention targets
Calm under pressure when a customer is angry
Comfortable presenting to directors and VPs

What you get

Salary: PLN 8,900 to PLN 10,500 per month

Wellness allowance
20 days paid time off
Home office setup budget
Health insurance through our employer-of-record partner
Paid sick days
Monthly internet allowance
Annual salary review

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Talus Cybersecurity.