Customer Success Manager (Remote)

About the role

This role opened up after a team member moved internally. The Customer Success Manager (Remote) owns post-sale relationships for a book of software customers, from onboarding through renewal.

What you'll do

Coordinate with support on open tickets for your accounts. Recruit happy customers for references and case studies. Run quarterly business reviews with customer stakeholders. Create help centre articles when the same question keeps coming up. Report monthly on churn risk and saves. Build success plans with measurable goals for each account. Drive renewals alongside the commercial team, starting 120 days out.

What we're looking for

Experience managing renewals or retention targets. Bachelor's degree or equivalent experience. Comfortable presenting to directors and VPs. Working knowledge of Salesforce.

Nice to have

Background in healthcare, logistics or financial services customers. Zendesk or Intercom experience. Certified Customer Success Manager (CCSM) or similar.

What you get

Medical insurance. Provident fund. Paid leave. Fuel allowance. Two bonuses a year. Life insurance.

The company

Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. Headquartered in Karachi since 2002, the company now sells in 40 countries and supports customers in 11 languages.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ryeloft Apps.