Customer Success Manager - Remote

About RPP Systems

Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. Our engineering group is split into roughly 60 product teams, each owning its services end to end, with on-call shared across time zones. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

Overview

We are backfilling a position after an internal move. The Customer Success Manager - Remote owns post-sale relationships for a book of software customers, from onboarding through renewal. You will be the customer's main contact after the sale and their voice inside RPP Systems.

Responsibilities

• Run quarterly business reviews with customer stakeholders.
• Document every customer touch in Salesforce.
• Coordinate with support on open tickets for your accounts.
• Drive renewals alongside the commercial team, starting 120 days out.
• Report monthly on churn risk and saves.

You'll need

• 2-4 years in customer success, account management or implementation at a SaaS company.
• Working knowledge of Salesforce.
• Calm under pressure when a customer is angry.

What you get

Salary range: $95,000 - $126,000 annually

• Health, dental and vision coverage starting on day one.
• 401(k) with company match.
• 12 weeks of paid parental leave.
• Tuition reimbursement.
• Health savings account (HSA) with employer contribution.
• $1,000 home office setup budget.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

We read every application and reply within about a week.

Please include a short note on why this role interests you.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at RPP Systems Inc..